Supply chain is a network of suppliers, manufacturers, distributors,
and retailers that act together to control, manage, and improve the overall
supply chain performance. The most important and critical part of decision
making is identifying the different sides of supply chain’s performance.
Evaluating the performance of the whole supply chain is a complex task, due to
the complexity inherent in the structure and operations of the supply chain.
This study presents a suggestion for a comprehensive system to evaluate the
performance of the supply chain in eight dimensions (i.e., financial, customer,
internal operations, learning and growth, people, environmental, and political
perspectives). The proposed performance evaluation system (PES) suggests a
procedural framework to explain the application methodology of that PES.
Moreover, the study offers a simulation modelling methodology for modelling
the complex system of supply chain. It also provides a real world case study to
clarify the applicability of the proposed PES.