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WORKPLACE VIOLENCE AND ITS IMPACT ON NURSE'S BEI-IAVIOR AND
PERFORMANCE

Research Authors
Hala Ramzy Yousef , Neema Mohammed El Maagrabi, Ekram Ebraheem Mohammed
Research Journal
Eight Scientific Conference, Faculty of Nursing, Alexandria University
Research Rank
4
Research Year
2004
Research Abstract

Workers on the frontlines of healthcare are encountering "disturbing" levels of unchecked
violence from both patients and coworkers. Little systematic information has been gathered about
what nurse's see as aggression. It was reported that nurses from both academic and clinical
settings complained that aggression from colleagues was more problematic to deal with than
aggression from patients Negative effects have been observed in terms of lowered performance,
deteriorated physical, mental heath and even suicide. This study aims to identify nature and
source of workplace violence as perceived by nurses. Also to explore the impact of: workplace
violence on the nurses ' behavior and performance. The sample composed of all nurses working at
coronary care unit, burn unit, psychiatric unit, emergency unit and a representative sample of
nurses working at outpatient clinics of Assuit university Hospital Data were collected by using a
structured questionnaire. It included demographic characteristics of the studied sample, items
related to the nature and source of violence as well as work place violence behavior and
performance checklist that was adopted from (Ferram, 1995). It was that shown that the majority
of nurses exposed to verbal violence in different health care settings patients constituted the main
source of violence in psychiatric unit. However, physicians and patient's relatives constituted the
main source of violence in critical care units and outpatient clinics respectively. Also, it was
found that violence has negative impact on nurses' behavior and performance.